Frequently Asked Questions
Find quick answers about ordering, delivery, payments, returns, exchanges and shopping with My Wish by Mehwish.
How do I place an order?
Browse our collections, select the product you would like to purchase, choose the available size, colour or other options where applicable, add the item to your cart and proceed to checkout. Enter your delivery details, select the available payment method and place your order.
Do I need an account to place an order?
An account may not be required where guest checkout is available. Creating an account can make it easier to view your orders, manage addresses and update your account details.
How can I check my order details?
If you placed your order through a registered account, you can sign in to My Account and view the available order information under Orders. You may also contact us if you need assistance with an order.
What payment methods are available?
Available payment methods are displayed during checkout. Please select your preferred option from the payment methods currently available for your order.
How are delivery charges calculated?
Applicable delivery charges are calculated during checkout based on your delivery information and the shipping options currently available. Any applicable shipping promotion will also be reflected during the ordering process.
How long does delivery take?
Delivery time may vary depending on your destination, order processing and courier operations. Delays may occasionally occur due to holidays, weather or other circumstances outside our reasonable control.
Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order. Changes or cancellation may not be possible once the order has been processed or dispatched.
Can I exchange an item if the size does not fit?
Yes, eligible items may be exchanged for another available size. Where an exchange is requested because of size or customer preference, the applicable delivery charges will be borne by the customer.
Can lingerie and intimate products be exchanged?
Eligible bras, panties, lingerie and other intimate products may be exchanged provided they remain unused, unworn, unwashed and in their original condition. Products that do not meet the applicable hygiene and condition requirements may not be accepted.
What if I receive a defective or incorrect item?
Please contact us and provide your order details along with supporting images where required. Once the issue is verified, we will arrange the appropriate return or exchange and My Wish by Mehwish will bear the applicable shipping costs.
Can I return an item?
Eligible items may be returned subject to our Returns & Exchange Policy. Products must meet the applicable condition and eligibility requirements. Any applicable shipping costs will depend on the reason for the return.
How do I contact My Wish by Mehwish?
You can contact us through the contact options available on our Contact Us page. Our team will assist you with product questions, orders, delivery, returns or exchanges.