Returns & Exchange Policy
Information about returns, exchanges and product eligibility.
Returns & Exchanges
At My Wish by Mehwish, eligible products may be returned or exchanged subject to the conditions outlined in this policy. If you wish to return an eligible item or exchange it for another available size, please contact us with your order details.
Intimate & Hygiene-Sensitive Products
Bras, panties, lingerie and other intimate products may be eligible for return or exchange, provided they remain unused, unworn, unwashed and in their original condition. Products showing signs of use, stains, odour, washing, alteration or damage after delivery may not be accepted for hygiene reasons.
Eligibility for Exchange
If the size you ordered is not suitable, you may request an exchange for an available size. Size exchanges are available for eligible lingerie, nightwear and everyday clothing. Where an exchange is requested because of size, preference or another reason not caused by an error on our part, the applicable delivery charges will be borne by the customer.
Incorrect or Defective Item
If you receive an incorrect, damaged or defective item, please contact us and provide the required order details and supporting images where necessary. Once the issue is verified, we will arrange the appropriate return or exchange and My Wish by Mehwish will bear the applicable shipping costs.
Product Condition
Products sent back for return or exchange must be in their original condition, with original tags and packaging where applicable. Items that have been used, worn, washed, altered or damaged after delivery may not be accepted.
How to Request an Exchange
Contact My Wish by Mehwish through the contact options available on our website. Please provide your order details, the product concerned and the reason for the exchange. Our team will guide you through the next steps.
Non-Returnable Items
Products that do not meet the applicable return conditions, including items showing signs of use, washing, alteration, customer-caused damage or other conditions that make them unsuitable for resale, may not be accepted for return or exchange.
Refunds, Order Cancellation
Where a return is approved for a refund, the refund will be processed after the returned product has been received and checked. Applicable shipping costs or deductions will depend on the reason for the return. If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.
Need Help?
If you have any questions about a return, exchange, refund, defective item or order cancellation, please contact My Wish by Mehwish through our Contact Us page and our team will assist you.